Refund policy

Thank you for choosing StayWildWest. We sincerely hope that you love your purchase. However, if you are not fully satisfied for any reason, we offer returns. Please refer to the details below for more information on our return policy.

Returns

To qualify for a refund, items must be returned within 14 calendar days from the date of purchase. The item should be in the same condition as it was received, unused and undamaged in any way.

Return Process

To initiate a return, please reach out to our customer service team at service@staywildwest.com to receive the return address. Once you have the address, securely package the item in its original packaging and include your proof of purchase. Depending on the circumstances, your return shipment may be free. However, if the return is not due to an error on our part, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your return and verify the product's condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of the returned item for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card provider. You will receive an email notification once your return has been processed.

Exceptions

The following items are not eligible for return or exchange:

Perishable goods
Intimate apparel
Gift cards
Customized items
Digital products

For items that are defective or damaged, please contact us at service@staywildwest.com to arrange a refund or exchange.

Shipping Costs

If the return is due to customer preference, the customer will be responsible for the return shipping fees, which will depend on the courier service chosen. If the item is damaged or incorrect due to our error, we will cover the cost of return shipping.

Questions

If you have any questions regarding our return policy, please do not hesitate to reach out to us at service@staywildwest.com.